Pearl Me Return Policies

Not completely satisfied with your order? This is a pity but can happen! We will issue a full refund or exchange for unworn, unused and undamaged items within 14 days of the delivery date.

To request a return or exchange, please email us at with your original order number.

Return for change of mind

Please note that all sale items marked as “Final Sale”/“Clearance” or “Made to Order” are excluded from any refund or exchange.

Earrings and hygiene regulations

For hygiene and health reasons, items such as earrings are excluded from returns or exchanges unless they are faulty. It is important to note that tarnishing is not considered a defect. Our jewellery must come into contact with certain chemicals in order to tarnish. For detailed information, please see our How to care for pearl jewellery  and How to care for gold plated jewellery  instructions.

Refunds and shipping costs

Please note that we do not refund shipping costs for returned orders. Only the cost of the returned items can be refunded.

Customer responsibility for shipping

For your convenience, we ask that you take responsibility for the shipping costs for returns or exchanges. To protect your interests, we recommend that you request a tracking number so that you are covered in the event of theft or loss during delivery.

Regarding faulty items

Although we carry out strict quality controls, unforeseen faults may occur. It is important to note that wear and tear in normal use is not considered a manufacturing defect. Our handmade jewellery, which is made of precious metals, undergoes natural oxidation over time – a process that does not indicate a manufacturing defect.

The loss of stones or damage caused by improper handling is also not considered a manufacturing defect. We do not accept returns for tarnished metal that has been damaged by wear or chemicals such as perfume, moisturiser, hair care products or skin care products. To prevent tarnishing, we recommend that you clean your jewellery with a polishing cloth after each use.

If you have any further questions, please contact us by email